Rm15 Privacy Policy — Malaysian User Data Protection
Rm15 takes the privacy and data security of every user seriously. This policy clearly explains how we collect, use, store, and protect your personal information while you use our platform.
Effective Date: 1 January 2026
What information does rm15 collect?
Rm15 collects the personal information necessary to provide a secure, efficient, and personalised service to Malaysian users. The types of information collected include:
Full name, date of birth, phone number, email address, and the password chosen during registration. This information is used to verify your identity and manage your account.
Details of transactions in Malaysian Ringgit (RM), including deposit and withdrawal methods. rm15 does not store full card numbers; all payments are processed through a secure payment gateway.
IP address, device type, operating system, browser, and screen resolution are collected automatically to ensure the platform runs smoothly across all devices, including smartphones.
Activity records within the platform, such as pages visited, games played, bets placed, and session duration. This data helps rm15 continually improve the user experience.
What is this information used for?
Rm15 uses the information collected solely for legitimate and transparent purposes. The primary uses of your information are as follows:
- Account management — Creating, verifying and maintaining user accounts, and processing financial transactions securely.
- Experience personalisation — Personalising your platform display, game recommendations and promotions based on your usage behaviour.
- Security & fraud protection — To detect and prevent unauthorised activity, including suspicious login attempts or unusual transactions.
- Customer support — So the rm15 support team can help users resolve any account or technical issues quickly and accurately.
- Legal compliance — To meet platform compliance requirements related to identity verification and financial record-keeping as required.
- Platform improvements — To analyse aggregate data in order to improve the performance, design, and features of the rm15 platform.
How are cookies and tracking used on rm15?
Rm15 uses cookies — small text files stored on your device — to enhance your browsing experience on the platform. There are several types of cookies in use:
Essential Cookies: Required for core platform functions such as login sessions, security, and navigation. These cookies cannot be disabled as they directly affect platform functionality.
Analytics Cookies: Collects information on how users interact with the platform, enabling rm15 to make continuous improvements. This data is gathered in aggregate form and does not directly identify individuals.
Preference Cookies: Saves user preferences such as language, display settings, and login details for convenient future access. You can clear these cookies through your browser settings at any time.
How does rm15 protect user data and rights?
Data Security
Rm15 implements strict technical and organisational security measures to protect users' personal information. All data transmitted between your device and rm15's servers is encrypted using industry-standard encryption protocols. Access to user data is restricted to authorised personnel only, and all access is logged for audit purposes.
Third-Party Sharing
Rm15 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information may only be shared with service providers that support platform operations (such as payment processors), strictly within the necessary scope and subject to confidentiality agreements.
User Rights
Every rm15 user has rights over their personal data:
- Right to Access — You have the right to request a copy of the personal information we hold about you.
- Right to Rectification — You can update or correct inaccurate information through your account settings or by contacting our support team.
- Right to Deletion — You may request the deletion of your account and personal data, subject to record-keeping requirements under applicable law.
Policy changes and how to contact us
Rm15 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any significant changes will be communicated to registered users via in-platform notifications. The updated effective date will always be displayed at the top of this page.
If you have any questions regarding this Privacy Policy or wish to exercise your rights as described above, please contact the rm15 support team by email at the following address:
Our team will respond within two business days and can assist you in either Bahasa Malaysia or English. For general platform FAQs, you may also refer to the FAQ us.
Still have questions about your privacy?
The rm15 team is happy to help you understand how your data is protected. Contact us or visit the help page for more information.
FAQ Create Account